Frequently asked questions
1. How do I review my clients’ itinerary with the A&K app?
You will receive an email from A&K for your clients’ booking shortly before travel. Click the link in the email to access A&K’s online platform and review your clients’ upcoming trip information. You will be able to personalize their itinerary with your logo, add any additional services you may have booked, and more. Once complete, you must send your clients an app email directly through the online platform so they can access the A&K App and their itinerary.
2. How do I set up my account?
From the A&K email you receive for your clients’ booking, click on the blue 'set up my account' button, and then create your password.
3. How do I log in to the A&K online platform?
From the A&K email you receive for your clients’ booking, use the link provided (https://trips.abercrombiekentgroup.com/). Enter your email address and password. Bookmark the online platform page so you can easily return to it in the future.
4. How do my clients get their itinerary in the A&K App?
You must send your clients an email directly through the A&K online platform — they won’t be able to access their trip details otherwise. Once your clients receive the email, they will be prompted to set up a password and login and download the app from the App Store or Google Play Store.
5. Where do I go to send my clients their itinerary?
Once you have completed reviewing your client’s itinerary, click on the grey “unhide/send to guest” button on the right side of the screen. Make sure there is an email address for each client and click “send” at the bottom of the email. If an email address has not been provided for a guest on the booking, it will appear in light grey. You must contact A&K to add a missing email.
6. What if my client’s email address is not included?
A unique email address is needed for each guest. If an email address has not been provided, it will appear in light grey. Please contact the A&K office you booked with to provide your client’s email.
7. Can I download a pdf or print my clients’ itinerary?
Yes, you can download or print a PDF of the itinerary from the online platform with or without photos. For instructions, click here.
8. How do I add my agency/agent logo to personalize my clients’ itinerary?
You can add a logo that will be visible on the app and PDF itinerary. For instructions, click here.
9. How do I add additional services and attachments to my clients’ booking?
Additional services you’ve booked for your clients, including flights, dinner reservations, tickets and more, can be added to your clients’ booking via the online platform. Any additions will be labeled as non-A&K services. Note: A&K services cannot be edited. For instructions, click here.
You can also attach additional documents. Note: the details you add to the online platform could be viewable by you, A&K and your clients’ travelling companions. Do not add private information that you would not want others to view. For instructions, click here.
10. Is the app available for all of my bookings?
The app is now available for select journeys and is being implemented in a phased approach by all A&K offices worldwide this winter and spring.
11. Who do I contact if I need additional help?
For assistance with downloading or using the app, refer to our full FAQs. UK bookings can call our app help desk at +44 1242 546658 or email [email protected]
